Introduction

Jesh and Mikh Dental Clinic ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or receive treatment at our clinic in Al Karama, Dubai.

Please read this Privacy Policy carefully to understand how we handle your information.

Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Date of birth
• Phone number
• Email address
• Address
• Nationality
• Emirates ID or passport details when required for registration or insurance purposes

Medical and Dental Information

• Medical and dental history
• Treatment records
• X-rays, photographs, scans, and diagnostic reports
• Consultation notes and prescriptions

This information is necessary to provide safe and effective dental care.

Technical Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Website usage and browsing activity
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Provide dental consultations and treatments
• Schedule and manage appointments
• Send appointment reminders and follow-ups
• Process payments and insurance claims
• Respond to inquiries and provide customer support
• Improve our services and patient experience
• Maintain medical and legal records
• Send promotional offers and updates where consent is provided

Sharing of Information

We may share your information with:

• Dentists, doctors, and healthcare professionals involved in your treatment
• Dental laboratories and specialists for treatment purposes
• Insurance providers and payment processors
• Government or regulatory authorities when legally required
• Trusted service providers who support clinic operations under confidentiality agreements

We do not sell or rent your personal or medical information to third parties.

Data Retention

We retain patient records and personal information as required by UAE healthcare regulations and legal obligations. Information is securely stored and maintained only for as long as necessary for treatment, legal, and operational purposes.

Your Rights

You may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Withdraw consent for marketing communications
• Request restriction of certain data processing activities

To exercise these rights, please contact us using the details below.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality and user experience. You may disable cookies through your browser settings, although some website features may not function properly.

Data Security

We implement appropriate administrative, technical, and security measures to protect your information from unauthorized access, disclosure, alteration, or misuse. While we strive to protect your data, no online system is completely secure.

Children's Privacy

Dental services for individuals under 18 years of age require the involvement and consent of a parent or legal guardian. We do not knowingly collect information from minors without appropriate consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with the revised effective date.